Privacy Policy
Effective Date: October 11, 2026
SERAVAYA Health Solutions LLC (“SERAVAYA,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit seravayahealth.com, submit information through our website, or otherwise interact with SERAVAYA through our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide through our website, including your name, email address, telephone number, organization or company name, information submitted through our Contact or Request a Consultation forms, career and Talent Network information, and other information you choose to provide to us.
We may also receive certain technical information automatically when you use our website, such as device and browser information, IP address, general location information, pages visited, referring pages, and information collected through cookies or similar technologies.
2. How We Use Information
SERAVAYA may use information collected through the website to respond to inquiries; review consultation requests; communicate with prospective and existing clients; review Talent Network and career submissions; communicate with candidates; operate, maintain, secure, and improve our website; understand website usage; maintain business records; prevent misuse or security threats; and comply with applicable legal or regulatory requirements.
3. Healthcare and Protected Health Information
SERAVAYA's public website forms are not intended for the submission of protected health information (PHI), patient medical information, or other sensitive clinical information. Please do not submit patient names, medical records, diagnoses, treatment information, or other PHI through our Contact, Request a Consultation, Careers, or Talent Network forms. Where SERAVAYA performs services involving PHI for a contracted healthcare organization, such information will be handled within the approved systems, workflows, contractual arrangements, and safeguards established for those services, as applicable
4. Careers and Talent Network Information
Individuals who submit information through SERAVAYA's Careers page or Talent Network may provide information such as contact details, employment experience, areas of interest, qualifications, availability, and other candidate-related information. SERAVAYA may use this information to evaluate potential alignment with current or future workforce needs, communicate with candidates, maintain our talent pipeline, and support recruiting and hiring activities.
Submission of candidate information does not constitute an offer of employment and does not guarantee employment, work hours, a client assignment, schedule, or start date.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies that help the website function, understand website usage, maintain security, remember preferences, and support website analytics. SERAVAYA's website is hosted using Wix, and certain information may be processed through Wix and other service providers that support website functionality.
Where available, visitors may manage certain cookie preferences through the website's cookie or consent controls or through their browser settings.
6. How Information May Be Shared
SERAVAYA does not sell personal information for monetary compensation.
We may share information with service providers that help us operate our website or business, such as website hosting, communications, security, analytics, and other technology providers. Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect SERAVAYA's rights or security, investigate misuse, or support a business transaction involving SERAVAYA. Service providers may only receive information as appropriate for the services they perform.
7. Data Security
SERAVAYA uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Data Retention
SERAVAYA may retain information for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining business and recruiting records, supporting contractual or operational requirements, resolving disputes, and satisfying applicable legal obligations.
9. Third-Party Services and Links
Our website may contain links to websites, platforms, or services operated by third parties. SERAVAYA is not responsible for the privacy practices or content of third-party websites. Visitors should review the privacy policies of those services separately.
10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain personal information.
To submit a privacy-related request, contact SERAVAYA using the information below. We may need to verify your identity before fulfilling certain requests.
11. Children's Privacy
SERAVAYA's website and services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13 through this website.
12. Changes to This Privacy Policy
SERAVAYA may update this Privacy Policy periodically to reflect changes in our website, business practices, technologies, or applicable requirements. When changes are made, the updated policy will be posted on this page with a revised effective date.
13. Contact SERAVAYA
Questions or requests concerning this Privacy Policy or SERAVAYA's privacy practices may be directed to:
SERAVAYA Health Solutions LLC
Raleigh, North Carolina
Email: operations@seravayahealth.com
Phone: 984-378-4320